Systems & Technology Services: Large Canadian Regional Municipal Water/Waste Water Division

CanadianWasteWater 307x195 Systems & Technology Services: Large Canadian Regional Municipal Water/Waste Water DivisionCustomer Situation

A major Canadian Regional Municipality had recently completed installation of a new Maximo CMMS System. After completing the implementation for the Water Waste Water Division, they were looking to do some analysis on additional divisions to see what the benefits may be in adding them to the new system. Genesis completed two additional division assessments and provided recommendations for adding the divisions to the existing Maximo System. During this effort the next version of Maximo was released and in order to better position the CMMS System to add additional divisions as well as future integrations the decision was made to upgrade to the latest version being MX6.2 at the time. Genesis was asked to help provide the technical and process support for the upgrade and the upgrade was successfully completed in the fall of 2007.

Genesis Role

The customer while being very well versed in the support of their system on a daily basis was in need of both Business/Deep Functional support for the Assessments and Process and Technical support for the upgrade. Genesis provided resources with extensive Maximo as well as waste water experience to back up the internal IT and Maximo support staff.

Actions Taken

  • Division Assessments
  • The customer requested the following detail for the divisions reviewed
  • User Requirements Definition
  • Application Prototype
  • Application Technical Configuration Specification
  • Prototype Demonstration and Training
  • Fit Assessment Test Results
  • Fit Assessment Report
  • Implementation Plan
  • Project Review Presentation
  • Maximo Upgrade
  • The customer requested specific support and  knowledge transfer in the following areas
  • Upgrade Plan
  • User Requirements Specification
  • Functional Requirements Specification
  • Site Configuration
  • Screen Modifications
  • Data Migration Plan
  • Data Migration and Testing
  • Develop End User Training.
  • Existing Report review and Custom Report Recommendations
  • “Go-Live” support during rollout of new CMMS.

Results Achieved

  • Additional Division Recommendations Provided for Future Planning
  • New release was rapidly and successfully implemented,
  • Users were effectively trained in new systems functionality.
  • Additional Reports identified for future development
  • Additional improvement recommendations provided