Systems & Technology Services: Government Research Facility

Resource Project GovtResearch 307 195 Systems & Technology Services: Government Research FacilityCustomer Situation

Two organizations at a large government research facility needed to implement changes to their maintenance management processes.The first organization does not use a CMMS, relying heavily on manual procedures to manage its work planning and maintenance operations. It initiated an effort to develop a Work Planning system based on using the facility’s existing CMMS.

Genesis Role

Genesis provided this customer with a list of recommendations on how to use the facility’s existing CMMS to manage its work planning requirements. Genesis provided a Principal Consultant and additional technical personnel to migrate the customer from its manual operation to the CMMS based operation.

Actions Taken

The customer requested assistance in the following areas:

  • Enhance the CMMS based on specific operational requirements
  • Implement safety and efficiency improvementsImplement critical reports
  • Populate the new system with base data
  • Provide hands-on training

The second organization uses a CMMS; but, based on audit findings, needed to improve its operating procedures.

Genesis Role

Genesis provided the customer with a detailed plan addressing the development and implementation of a work management methodology based on consistent prioritization, planning and scheduling processes. Genesis provided a Principal consultant and additional technical personnel who worked with the customers’ operating and technical staff to implement the process improvements and to develop the required CMMS enhancements.

Actions Taken

The customer requested specific improvements in the following areas:

  • Work planning and schedulingAutomate the preventive maintenance work process.
  • Build a workflow process to track work orders from initiation through closure.
  • Develop a process to capture non-work time
  • Develop reports and KPI’s
  • Provide training

Results Achieved

  • Both projects launched successful on-time go-live events