Reliability Services: Large Municipal Waste Water Facility

Resource Project WaterWaste 307 195 Reliability Services: Large Municipal Waste Water FacilityCustomer Situation

The customer needed to improve their maintenance work processes, implement a reliability engineering program, upgrade the CMMS to support the changes and implement a governance organization to support the change effort and to sustain the gains after the project was completed. Genesis was selected to assist because of our experience in maintenance and reliability best-practices, CMMS systems and in organizational change management across all industrial sectors and in government environments.

Genesis Role

The project began with a GAP analysis between leading-edge practices and the current state. A number of major initiatives were identified and Genesis teams deployed to implement improvements to close the gaps, establish metrics to track improvements and train the customer’s personnel to transfer knowledge.

Actions Taken

The project consisted of the following major initiatives:

  • Establish a Maintenance best-practices steering committee
  • Define an Asset Lifecycle Management Program
  • Criticality analysis
  • Maintenance workflow reengineering and redesign
  • Planning and scheduling enhancements
  • Implement a Reliability Engineering program
  • Complete a PM optimization in one area critical to operations
  • Normalize multi-storeroom inventory data to support coordinated usage and strategic sourcing
  • Establish key performance indicators reporting and tracking

Results Achieved

  • A Maintenance Best-practices Steering Committee consisting of a cross section of management was established and remains in place to guide continuous improvement
  • Maintenance workflows were successfully redesigned and planning and scheduling practices changed to improve craft effectiveness
  • PM optimization was completed with a reduction in FTE required to complete PM work. These FTE were redeployed to a Greenfield site to avoid adding additional maintenance crafts.
  • KPIs (Key Performance Indicators) were established and a reporting mechanism implemented